Returns Policy

THE FOLLOWING RETURN POLICY APPLIES TO GENERAL ONLINE PURCHASES MADE THROUGH VOLLONCE.COM

Returns are available if initiated within three (3) business days of receiving your package for STORE CREDIT ONLY (excluding items listed below). You must email customer service within 3 days to request the return. Any claims made after 3 business days will NOT be accepted. Shipping and handling fees are not refundable. Exchanges are not available.

All items must be returned in their original condition; unused, including packaging. We cannot accept items that have been worn or altered. The customer is responsible for any return costs. Kindly contact us via email before sending out the parcel for faster and better customer service. Customer Service Email: vollonce@outlook.com


POLICY EXCLUSIONS APPLY FOR THE FOLLOWING ITEMS

All sales of gift cards, e-gift cards, are FINAL. No returns or exchanges can be made on these items unless received damaged, defective, or the wrong item(s). If any of the previous exceptions applies to you, please remember that all items must be returned unopened, unused, new condition.

VOLLONCEstrives to provide our customers with the best quality and selection of merchandise while keeping the prices unbelievably low. We also strive to protect the health of our customers and staff; therefore we do not take returns and exchanges on these items.



DAMAGED, DEFECTIVE OR WRONG ITEMS

We make the best efforts to ensure that all orders are carefully inspected by our staff for damages and defects prior to leaving the warehouse. In the case of defective or wrong items, please contact customer service via e-mail vollonce@outlook.com within three (3) business days of delivery and provide the nature of the defect. Any claims made after (3) business days will NOT be accepted.

If a damaged item is received due to rough delivery, vollonce is not liable for these damages, and claims need to be made with the carrier company. In a case of a Manufacturer defect